Gold Support
Our gold support package is designed for business-critical IT networks, with proactive support for customers who need to achieve and maintain high availability on their strategic business systems.
An assigned account management team will work with you to identify and eliminate potential issues, and when you need assistance we offer 24/7 phone support with a 4 hour hardware on-site response time.
- Fast 24/7 response from our trained and experienced mission-critical team
- 4 hour onsite hardware response for urgent problems, 365 days per year including Public and Bank Holidays
- Local Customer Support Management
- Technical Account Ambassador for your support
- Support review every 6 months
- System check every 12 months
- Multi-vendor software support problem management
- Systems monitoring with predictive failure reporting
- Staff skills transfer, education and training
Gold support options include:
- 24/7, 12/7 or 24/5 hardware coverage
- 2-hour on-site response for urgent hardware problems
Our support packages offer significant savings over manufacturer support offerings, with better service levels and one point of contact for all your multi-vendor support requirements.
- Supported hardware includes: Sun Microsystems, Cisco Networks, IBM RS6000, DEC Alpha, StorageTek, Fujitsu-Siemens, Hitachi Data Systems (HDS), HP, SGI
- Supported OS's and software include: Microsoft, Sun Solaris, HP-UX, Linux, Oracle, Veritas, Symantec, Citrix
For more information phone now on 08450 211 211 or use our contact form...
